Set up a ring group

Beta: Ring groups are a beta feature and may change.

A ring group is an action you add to a number's call flow so a call rings several people instead of one. For what ring groups do, see Ring groups: ring several people at once; for a tour of the flow editor, see Build a custom call flow.

Add a ring group

1. Log in at portal.everreach.co.uk
2. Open Reception and click into the number you want to set up
3. Go to the Call Flow tab. Actions are added in List View — the Visual Editor is read-only.
4. Click Add Action and choose Ring Group
5. Under Members, add the people you want to ring — search your saved contacts and numbers, and add up to 10. The same number can't be added twice.
6. Choose the Ring order: Everyone simultaneously or One at a time, in order. For one at a time, drag the handle next to each member to set the order they're called in.
7. Set the Ring Timeout — how long the group rings before giving up. Leave it blank for the default of 30 seconds, or enter anything from 5 to 120.
8. Optionally set the Caller ID — which number shows on the answering person's phone. The options are Use virtual number setting, Display caller's number and Display my virtual number; see Caller ID on forwarded calls for what each option does, plus some important limitations to understand.
9. Save the action, then click Save Changes to make the flow live.

If nobody answers

Every ring group needs a fallback. If no one answers within the ring timeout, the call carries on to the next action in your call flow. A new ring group starts with voicemail as that next step; change it to any other action from your flow. Voicemails arrive in your Inbox.

Related

• Ring groups: ring several people at once — overview
• Build a custom call flow
• Manage your time rules — route calls to a ring group by time of day