Set up a ring group
In this article group
- Are there restrictions on where I can forward my calls?
- How will I know when someone is calling my everreach number?
- Can I use everreach to forward my calls internationally?
- Manage your time rules
- Create an audio prompt for your call flow
- Quick Setup: get your number ringing in three steps
- Build a custom call flow
- Choosing a virtual number
- Caller ID on forwarded calls
- Ring groups: ring several people at once
- Ring group tips & limits
- Can I send or receive SMS?
Beta: Ring groups are a beta feature and may change.
A ring group is an action you add to a number's call flow so a call rings several people instead of one. For what ring groups do, see Ring groups: ring several people at once; for a tour of the flow editor, see Build a custom call flow.
Add a ring group
- Log in at portal.everreach.co.uk
- Open Reception. It opens on your first number — to set up a different one, click the number's name at the top of the page and pick it from the list
- Go to the Call Flow tab. Actions are added in List View — the Preview tab is read-only.
- Click Add Action and choose Ring Group
- Under Members, add the people you want to ring — search your saved contacts and numbers, and add up to 10. The same number can't be added twice.
- Choose the Ring order: Everyone simultaneously or One at a time, in order. For one at a time, drag the handle next to each member to set the order they're called in.
- Set the Ring Timeout (seconds) — how long the group rings before giving up. Leave it blank for the default of 30 seconds, or enter anything from 5 to 120.
- Optionally set the Caller ID — which number shows on the answering person's phone. The first option, Use default, follows the number's own caller ID setting and shows what that is — for example Use default (Display my virtual number) or Use default (Display caller's number). Or choose Display caller's number or Display my virtual number to override it for this ring group; see Caller ID on forwarded calls for what each option does, plus some important limitations to understand.
- Click Add Action to add the ring group to your flow, then click Save Changes to make the flow live.
If nobody answers
Every ring group needs a fallback. In List View, each ring group has its own If nobody answers slot, and if no one answers within the ring timeout, the call goes to the action in that slot. A new ring group starts with Send to Voicemail there; change it to any other action. Voicemails arrive in your Inbox.
Related
- Ring groups: ring several people at once — overview
- Build a custom call flow
- Manage your time rules — route calls to a ring group by time of day