Manage your time rules

Time rules let you define schedules — for example, your business opening hours — and use them in your call flow to route calls differently at different times of day.

Each time rule covers a set of days (any combination from Monday to Sunday) and either a time range (like 09:00 to 17:30) or all day. Create as many as you need — one for office hours, one for lunch breaks, one for weekends, one for public holidays.

To create a time rule:

1. Log in at portal.everreach.co.uk
2. Open Reception. It opens on your first number — to use a different one, click the number's name at the top of the page and pick it from the list
3. Go to the Time Rules tab
4. Click Create Rule
5. Give it a name and pick the days it applies to
6. All Day is ticked by default. To set a time range instead, untick it and enter a Start Time and End Time
7. Optionally tick Only apply to this number (see below)
8. Click Create

Use time rules in your call flow editor — for example, forward calls to your mobile during office hours and send them to voicemail outside them.

Notes

• By default, time rules are shared across all your virtual numbers — create a rule once and reuse it across numbers. Tick Only apply to this number to keep a rule to the current number only
• You can edit or remove a rule at any time. If a rule is in use in a call flow, update the flow before removing the rule