Ring groups: ring several people at once

Beta: Ring groups are a beta feature and may change.

A ring group rings several of your saved numbers when a call comes in, instead of forwarding to just one line. You add it as an action in a number's call flow, and it's useful whenever an incoming call should reach a whole team — say a sales line ringing three mobiles — rather than a single phone.

Choose how the group rings

A ring group has two ring orders:

• Everyone simultaneously — every member's phone rings at once, and the first person to pick up takes the call.
• One at a time, in order — members are called one after another down the list until someone answers. The order matters, and you can drag members into the order you want.

How long it rings

The ring timeout sets how long the group rings before it gives up. The default is 30 seconds, and you can set anything from 5 to 120 seconds. For “one at a time, in order”, each person rings for up to that long before the next one is tried.

If nobody answers

Every ring group has a fallback — what happens when no one picks up. It sits in the ring group's own If nobody answers slot in your call flow, and if nobody answers within the ring timeout, the call goes to the action in that slot. A new ring group starts with Send to Voicemail there, and you can change it to another action. A ring group can't be saved without a fallback, so callers are never left with nothing.

Members

A ring group can have up to 10 members. Each member is one of the contacts or numbers saved on your account. You can't add the same number twice.

Next steps

• Set up a ring group — the step-by-step how-to
• Build a custom call flow — where ring groups fit in your call flow