Caller ID on forwarded calls
In this article group
- Are there restrictions on where I can forward my calls?
- How will I know when someone is calling my everreach number?
- Can I use everreach to forward my calls internationally?
- Manage your time rules
- Create an audio prompt for your call flow
- Quick Setup: get your number ringing in three steps
- Build a custom call flow
- Choosing a virtual number
- Ring groups: ring several people at once
- Set up a ring group
- Ring group tips & limits
- Can I send or receive SMS?
When someone calls your everreach number and we forward the call to your phone, you choose which number your phone displays. You can set this separately for each of your numbers, and override it for individual actions in your call flow.
Your two options
- Display my virtual number — your phone shows your everreach number, so you can tell it's a business call before you answer.
- Display caller's number — your phone shows the number the caller is ringing from, so you can save it as a contact or call them back.
When the caller's number won't show
If you've chosen Display caller's number, there are two cases where you won't see the caller's number:
- The caller withheld their number. The call comes through to you marked as withheld (or private number), just as a withheld call shows on any phone. We can't reveal a number the caller chose to hide.
- The caller is on a premium-rate number. If someone calls from a premium-rate line — for example a UK number starting 09, 084 or 087, or an overseas premium number — we show your everreach number instead of theirs. This protects whoever you forward to from being charged a premium rate if they call the number back.
How to change the setting
- Log in at portal.everreach.co.uk
- Open Reception. It opens on your first number — to set up a different one, click the number's name at the top of the page and pick it from the list
- Go to the Advanced tab
- Under Caller ID Display, choose the option you prefer
- Click Save Changes
Overriding the setting for one action
The setting above is the default for the number. Each Forward Call or Ring Group action in your call flow also has its own Caller ID option. Leave it on Use default (shown with the number's current setting, for example Use default (Display my virtual number)) to follow the number's setting, or choose Display caller's number or Display my virtual number to override it for that action only.