Create an audio prompt for your call flow

Audio prompts are short recordings you can use in your call flow — for example, the welcome message at the start of an IVR menu, a greeting before forwarding a call, or the message a caller hears when they reach voicemail. Prompts are stored in your audio library and can be reused across your call flow.

There are two ways to create a prompt: type text and we'll convert it to speech, or have us call you to record it in your own voice.

Where to find your audio prompts

1. Log in at portal.everreach.co.uk
2. Open Reception and click into the number you want to set up
3. Go to the Audio tab

Create a prompt from text (text-to-speech)

1. Click Create Audio Prompt
2. On the Text-to-Speech tab, give your prompt a name (e.g. "Sales menu welcome")
3. Type the message you want spoken, then save

You can play the prompt back from the audio library.

Record a prompt in your own voice

1. Click Create Audio Prompt
2. Choose the Call Me to Record tab
3. Pick a phone number for us to call you on, then click Call Me to Record
4. Answer the call, follow the instructions, and record your message
5. After you hang up, return to the audio library and give the prompt a name

Notes

• By default, prompts are available across all your virtual numbers. To restrict a prompt to the current number, tick Tie this prompt to the current virtual number when creating it.
• You can rename or remove prompts from the audio library. If a prompt is in use in a call flow, update the flow before removing it.