Create an audio prompt for your call flow

Audio prompts are short recordings you can use in your call flow's Play Greeting and Call Menu actions — for example, the welcome message at the start of an IVR menu, a greeting before forwarding a call, or a message played just before a Send to Voicemail action. Prompts are stored in your audio library and can be reused across your call flow.

There are three ways to create a prompt: type text and we'll convert it to speech, record it in your own voice in your browser, or upload an audio file.

Where to find your audio prompts

1. Log in at portal.everreach.co.uk
2. Open Reception. It opens on your first number — to set up a different one, click the number's name at the top of the page and pick it from the list
3. Go to the Audio tab

Create a prompt from text (text-to-speech)

1. Click Create Prompt. The Create Audio Prompt dialog opens
2. On the Text-to-Speech tab, give your prompt a name (e.g. "Sales menu welcome")
3. Type the message you want spoken (up to 3,000 characters)
4. Choose a Language, an Engine (Neural or Standard) and a Voice. Click Preview to hear it before saving
5. Click Create

You can play the prompt back from the audio library.

Record a prompt in your own voice

1. Click Create Prompt
2. Choose the Record tab and give your prompt a name
3. Click Start Recording and allow your browser to use your microphone if asked
4. Record your message, then click Stop. Listen back, and click Re-record if you want another go
5. Click Save Recording

Upload an audio file

1. Click Create Prompt
2. Choose the Upload tab and give your prompt a name
3. Choose a WebM, WAV, MP3 or OGG file, up to 25 MB
4. Click Upload & Create

Notes

• When you create a prompt from a number's Audio tab, Tie to this virtual number is ticked, so the prompt is only available on that number. Untick it to make the prompt available across all your virtual numbers.
• You can rename or remove prompts from the audio library. If a prompt is in use in a call flow, you'll see Cannot Delete Audio — click Open Call Flow, choose a different prompt there, then remove it.