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Smart Voicemail: what it is and how it helps

Updated by everreach

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Beta: Smart Voicemail is a beta feature and may change.

Smart Voicemail turns every voicemail your virtual numbers receive into a quick read — so you can decide what to do without listening to the audio first.

For each voicemail, Smart Voicemail extracts:

  • A transcript — the full word-for-word text of the message
  • A summary — a one- or two-sentence write-up of what the caller said
  • The caller's name as picked up from the message itself
  • A category — a colour-coded badge showing what the call was about (New Enquiry, Existing Customer, Booking Request, Callback, Complaint, Urgent, Spam, Wrong Number, or General)
  • A suggested action — what we think you should do next, like "call back today" or "no action needed"

The caller's name and category appear in the Caller and Category columns of the Inbox, alongside the original audio recording. To see the summary, suggested action, and transcript, click the transcript icon on the voicemail row.

What it costs

Nothing extra. Smart Voicemail is included on every plan (Start, Grow, and Run) and runs on every virtual number on your account by default.

What hasn't changed

The original audio recording is still available on every voicemail row. If you've turned on Send incoming voicemail messages to your email address for a number (in its Advanced tab), those emails continue to work as normal. Smart Voicemail adds context on top — it doesn't replace anything.

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