Save phone numbers as contacts
Contacts are saved phone numbers — the destinations you forward calls to. A contact you add is saved at account level, so it's available across all your virtual numbers.
What you can do with a contact:
- Use them as a destination in your call flow's Forward Call action
- See their name (rather than just their number) in the Forwarded To column of your Inbox when a call is forwarded to them
- Set a custom voicemail greeting that plays when calls forwarded to them aren't answered
Where to find your contacts
- Log in at portal.everreach.co.uk
- Open Reception (if you have more than one number, you can switch by clicking the number's name at the top of the page)
- Go to the Contacts tab
Add a contact
Click Add Contact, enter a name and a UK or Irish phone number, and click Save Contact. Premium-rate (09), 084/087, and personal (070) numbers can't be used, in line with our forwarding rules.
To import a batch — for example when switching to everreach from another phone system — click Import Contacts. Upload a CSV or Excel (.xlsx) file with up to 200 contacts at a time (2 MB maximum). Once the file is read, choose whether to import to This number only (the default) or Company-wide.
Edit or remove a contact
Click the pencil icon on a contact to edit, or the trash icon to remove it. If a contact is in use in a call flow, update the flow before removing the contact.
Custom voicemail greeting per contact
When you add or edit a contact, pick an audio prompt under Voicemail Prompt (optional) to play as their voicemail greeting. This is the message a caller hears if they're forwarded to that contact and the call isn't answered — useful for a personal "Jane's voicemail" greeting rather than a generic message for all callers.
Audio prompts are managed under the Audio tab — see Create an audio prompt for your call flow.